JOHANNESBURG: +27 861 711 711    /    CAPE TOWN: +27 21 914 0835

Contact us

Johannesburg

(Inland regions, North West, Free State, Gauteng, Mpumalanga and Limpopo)

PO Box 17, Pinegowrie, 2123
3rd Floor, Roan House, 263 Kent Avenue, Randburg, 2194

Tel: +27 861 711 711

Dawie Roux Cell: +27 82 828 5261
E-mail: dawiejhb@efboe.co.za
Working Hours: 08:00 – 16:30

Cape Town

(Coastal regions, Northern, Eastern and Western Cape, KwaZulu-Natal)

PO Box 3883, Tyger Valley, 7536
3rd Floor, Imperial Terraces, Carl Cronje Drive, Bellville, 7530

Tel: +27 21 914 0835

Marie Eksteen
Cell: +27 82 445 9549
E-mail: mariecpt@efboe.co.za
Working Hours: 08:00 – 16:30

Should you wish to enquire about our services, please fill out the form below. We endeavour to respond to all queries within 24 hours.



COMPLAINTS/COMPLIMENTS

All complaints are regarded as serious matters in terms of our policy of treating our clients fairly and must be reported to us in writing to handle it efficiently.

Although complaints are normally the only feedback a company receive, we would also like to receive feedback on good service provided. Please let us know if you were satisfied with the level of service you experienced during your interaction with our company. Print and complete this form and e-mail it to info@efboe.co.za.

For complaints, please print and complete this form with as much detail as possible and e-mail it to info@efboe.co.za at your soonest convenience. If for any reason it is not possible to complete the form, please call our office at 0861 711 711 so that a dedicated employee can complete the form on your behalf.

We endeavour to acknowledge receipt of your complaint via e-mail within 24 hours of receipt thereof. A case number, name and contact details of the complaint handler who will be responsible to investigate your complaint, will be provided. PLEASE USE THIS CASE NUMBER ON ALL COMMUNICATIONS THAT MAY FOLLOW THE COMPLAINT.

Your complaint handler will investigate the complaint and will endeavour to resolve routine complaints within five working days. Should the complaint be more complex, it may require further investigation and could take up to 30 working days for the complaint to be resolved.

Once all the details of the complaint have been scrutinized, your complaint handler will be able to provide you with a timeline for resolution of your complaint and/or further steps to be taken.

Please feel free to contact the complaint handler at any time should you require further information or assistance.

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Compliment Form
Complaint Form



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JOHANNESBURG
Tel: +27 861 711 711
E-mail: dawiejhb@efboe.co.za

CAPE TOWN
Tel: +27 21 914 0835
E-mail: mariecpt@efboe.co.za